SanitizeFX™ Shipping Information
- I have read, and understand, all product information for the specific product I intend to return, prior to purchasing and prior to requesting a refund. (Product information is listed on the SanitizeFX™ website for public view. This information was shown prior to any email address entry or pricing options on the SanitizeFX™ website.)
- I have read, and understand, the entire SanitizeFX™ "Return Policy" located at the footer of every page on the SanitizeFX™ website.
- I have read, and understand, the entire SanitizeFX™ "Terms & Conditions Policy" located at the footer of every page on the SanitizeFX™ website.
All timeframes, dates, and times listed herein are local to "Pacific Time Zone" United States.
When will my order be processed?
All products purchased will be processed for shipping within 1-3 business days. This excludes holidays and weekends. Furthermore national and regional holidays that fall on a weekend and are observed on the Friday before and/or the Monday after are also considered holidays. SanitizeFX™ Offices and Warehouses are closed on ALL Holidays and ALL observed Holidays.How long will shipping take to receive my product?
Shipping timeframe depends on many factors. This includes delays during Covid-19 from the shipping agencies themselves, which we do not have control of. Timeframe also depends on which warehouse the product is shipping from, and where the warehouse, or manufacturer, is located. Products may ship direct from East Coast USA, West Coast USA, Canada, Europe, Australia, Japan, Hong Kong, or Dubai. Generally products ship from the location closest to the the purchasers delivery address, however should that specific location closest to purchasers delivery location not have sufficient stock, the stock would ship from the next closest location. (This does not mean a product is out of stock, as company wide, the product is "In Stock")
Where will I receive my tracking number?
All tracking numbers are emailed to the email address on file when purchasing your product. This is the same email you received order receipt and order information at. If the email entered is not accessible or entered incorrectly, you will not receive the tracking number.
Why do I have multiple tracking numbers for my order?
Some shipments may be shipped in multiple packages for various reasons, to include but not limited to:
• Products shipping direct from different manufacturers
• Products shipped from different warehouses
• Products specific to their shipping boxes
• Shipping configuration and processing
Why did I only receive part of my order?
Some shipments may be shipped in multiple packages for various reasons, to include but not limited to:
• Products shipping direct from different manufacturers
• Products shipped from different warehouses
• Products specific to their shipping boxes
• Shipping configuration and processing
My tracking number states "Still in transit", what should I do?
All questions regarding shipping related to the carrier should be directed to the carrier specifically. Once SanitizeFX™ ships a product, the details and responsibility of that product are turned over to the shipping company themselves. Therefore, to speed processing up, we have provided the information below to contact the carrier directly for specifics. Your tracking number will be required prior to contacting the carrier.
• USPS: 1-800-275-8777 (www.USPS.com)
• FedEx: 1-800-463-3339 (www.FedEx.com)
• UPS: 1-800-742-5877 (www.UPS.com)
• DHL: 1-800-225-5345 (www.DHL.com)
My shipment arrived damaged, what do I do?
All shipments that arrive damaged are required to be reported to the shipping agency immediately (within 24-48 hours). As SanitizeFX™ is not involved in the shipping and transit, we are unable to assist with damage claims and therefore direct all damage claims to the respective shipping agency for proper handling. Please contact the carrier directly for specifics. Your tracking number will be required prior to contacting the carrier.
• USPS: 1-800-275-8777 (www.USPS.com)
• FedEx: 1-800-463-3339 (www.FedEx.com)
• UPS: 1-800-742-5877 (www.UPS.com)
• DHL: 1-800-225-5345 (www.DHL.com)
SanitizeFX™ Global Headquarters
Las Vegas, NV 89104
United States of America
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