All timeframes, dates, and times listed herein are local to "Pacific Time Zone" United States.
I have a question about ordering.
All order and ordering related questions are answered here
I have a question about shipping.
All shipping related questions are answered here
I have a question about my tracking numbers.
All shipping related questions are answered here
Tracking numbers can be found and tracked here
I have a question about returns and refunds.
All returns and refunds information can be found here
How can I trust SanitizeFX™?
SanitizeFX™ and its parent company have been in business for 10+ years. Our customers range from Fortune 500, Major Theme Parks, Cruise Ship Companies, and many other brands products you come into contact with day to day. Some of these brands we actively display on our site, many others we do not for privacy reasons.
Furthermore, we publicly display our physical address, phone numbers, email addresses, business and business owner information. We would advise anyone that a company who does display these items could be in question. You are free to call, text, email, and communicate with us by any means possible to verify live humans in the United States are on the other end of the line!
Can I walk in to your physical address?
Due to our active Non-Disclosure agreements with specific clients and the current Covid-19 pandemic, SanitizeFX™ has walk in to our San Diego office by appointment only.
Are you BBB Accredited?
At this time SanitizeFX™ is not BBB accredited. BBB Accreditation is a PAID service where a business must initiate registration and pay a yearly fee to be a part of. Based on this public information, available also from the BBB, this should not be the only factor in determining whether a business is "legitimate" or not.
What are your office hours?
SanitizeFX™ customer service is online and available Monday through Friday 9:00am to 5:00pm Pacific Standard Time. Closed ALL holidays and weekends. Furthermore national and regional holidays that fall on a weekend and are observed on the Friday before and/or the Monday after are also considered holidays. SanitizeFX™ Offices and Warehouses are closed on ALL Holidays and ALL observed Holidays.
Do you work outside of office hours?
SanitizeFX™ customer service is online and available 9:00am to 5:00pm Pacific Standard Time. At this time we address all customer service items including, but not limited to, emails, phone calls, text messages, and other forms of contact during these times.
Does SanitizeFX™ accept purchase orders?
YES! We accept purchase orders.
Do you drop ship items?
YES! SanitizeFX™ offers dropshipping services.
Do you accept large orders?
YES! SanitizeFX™ has the capability to handle large orders.
Can I become a dealer, distributor, or reseller?
YES! SanitizeFX™ is currently accepting dealer, distributor, and reseller applications. More information on this is located here
Why have I not received a reply to my email?
SanitizeFX™ strives to answer all emails within 24-36 hours. In consideration of the answers above related to office hours and working outside office hours, this 24-36 hour timeframe is during working days only. Please also check spam folder as some emails from our system may be placed in spam due to the volume of emails sent.
Why have I not received a reply to my text?
SanitizeFX™ strives to answer all texts within 24-36 hours. In consideration of the answers above related to office hours and working outside office hours, this 24-36 hour timeframe is during working days only.
Why have I not received a call back from the voicemail left?
SanitizeFX™ strives to answer all voicemails within 24-36 hours. In consideration of the answers above related to office hours and working outside office hours, this 24-36 hour timeframe is during working days only.
Who is responsible for a damaged product?
ALL damaged products are required to be reported to the shipping agency immediately per our shipping policy and shipping information here
. SanitizeFX™ is not responsible for products damaged during shipping as the shipping agency delivering the product is the responsible party. To remain timely, keep prices down for all customers, and provide the best customer service, SanitizeFX™ will direct all shipping related questions to our online portal here
. Specific questions including shipping damage and products damaged during shipping, will need to be directed to the respective shipping agency listed on the shipping info page here
. SanitizeFX™ requires all customers to contact the respective shipping agency to file a claim prior to any assistance directly. SanitizeFX™ will ask for the claim number prior to any assistance with a shipping issue.
What methods of payment do you accept?
SanitizeFX™ accepts all major credit cards, check payments, bank transfers, direct deposits, Zelle, Paypal, and Venmo. (Note: Check payments are required to clear completely before any product is shipped.)